Refund policy

RETURN AND REFUND POLICY

Last updated: 2 August 2026

We want you to be satisfied with your purchase from The Rites of Salt Limited. This policy explains how cancellations, returns and refunds are handled.

CHANGE-OF-MIND CANCELLATIONS

You have the right to cancel an online order within 14 days after receiving it, without giving a reason.

To exercise your right to cancel, email us at info@theritesofsalt.com before the 14-day cancellation period ends. Please include your name, order number and the items you wish to return.

After notifying us, you must send the goods back within a further 14 days. We will provide the appropriate return instructions and return address.

RETURN CONDITIONS

Returned products should be:

• Unused and in the condition in which they were received
• In their original packaging
• Securely packaged for return
• Accompanied by the order number or proof of purchase

You may examine a product as you would reasonably be permitted to do in a shop. We may reduce the refund if the product has lost value because it was handled more than was necessary to establish its nature, characteristics and condition.

OPENED FOOD AND BATH PRODUCTS

For health-protection and hygiene reasons, we cannot accept change-of-mind returns of products that were supplied sealed and have been unsealed after delivery where they are not suitable for return.

This may include opened edible salt products and opened bath products.

This restriction does not apply where a product is faulty, damaged, incorrectly supplied or not as described.

RETURN SHIPPING COSTS

For change-of-mind returns, you are responsible for the direct cost of returning the products to us.

We recommend using a tracked postal service and keeping proof of postage, as returned goods remain your responsibility until they reach us.

If an item is faulty, damaged, incorrectly supplied or not as described, we will cover the reasonable return cost or provide suitable return instructions.

REFUNDS

Once we receive the returned goods, or you provide evidence that they have been sent back, we will process any refund due without undue delay and no later than 14 days afterward.

Refunds will be issued to the original payment method.

Where you cancel the entire order under your statutory cancellation rights, we will also refund the cost of our least expensive standard delivery option. Any additional amount paid for express, premium or another more expensive delivery option will not be refunded.

If only part of an order is returned, the original delivery charge will not normally be refunded.

Your bank or payment provider may require additional time to display the refund in your account.

FAULTY, DAMAGED OR INCORRECT ITEMS

Please inspect your order after delivery and contact us as soon as reasonably possible if an item is damaged, faulty, incorrectly supplied or not as described.

Email info@theritesofsalt.com with:

• Your order number
• A description of the issue
• Photographs where these can reasonably help us assess the problem

Depending on the circumstances and your legal rights, we will arrange a refund, replacement or other appropriate remedy.

CANCELLING BEFORE DISPATCH

To request cancellation before an order has been dispatched, contact info@theritesofsalt.com as soon as possible.

We cannot guarantee that an order can be stopped once fulfilment has started. If it has already been dispatched, you may use the return process described above.

EXCHANGES

We do not currently offer direct exchanges. The quickest option is to return the eligible product and place a new order for the required item.

CONTACT US

For questions about cancellations, returns or refunds, contact:

The Rites of Salt Limited
Email: info@theritesofsalt.com
Website: theritesofsalt.com

This policy does not affect your statutory rights under UK consumer law.